Refund policy

Refund Policy – CattonCandyPH

Thank you for shopping with CattonCandyPH!

We take pride in creating high-quality printed and personalized products. As each item is custom-made with care, we do not accept returns or exchanges. However, we want you to be completely satisfied with your order, so please read our refund policy below:

🔄 Returns & Refunds

Due to the custom nature of our products, we do not accept returns unless the item is defective or there is an error on our part.

✅ Eligible Refunds

You may be eligible for a refund or replacement in the following cases:

- We sent the wrong item.

- There is a misspelling or error that was our fault (e.g., incorrect names or details that do not match your submitted order).

- Your item was damaged during shipping (please provide photos within 48 hours of delivery).

If your situation falls under any of the above, please email us at return@cattoncandyph.com within 2 days of receiving your order, along with:

- Your order number

- A clear photo of the issue

- A brief explanation of the problem

❌ Non-Refundable Items

We do not offer refunds or returns for:

- Customer errors in submitted text (e.g., wrong names, dates, or messages provided during checkout)

- Change of mind after the item is printed

- Delays caused by courier services

Please double-check all personalization details before placing your order.

📩 Contact Us

If you have any questions or concerns about your order, feel free to reach out to us at hello@cattoncandyph.com — we’re happy to help!